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Frequently Asked Questions list
- In the games, how do I turn the sound on or off?
- Are MaxPack codes or connection fees refundable?
- Are there any new presents?
- Can I add, delete or modify my sponsoree?
- Can I buy MaxPacks with the Bubz from my Treasure Chest?
- Can I exchange the games I have in stock or be reimbursed?
- Can I have the same postal address for two different accounts?
- Can I sell / exchange / hand over my account?
- Can I transfer my Bubz from my treasure chest to someone else?
- Can we order items on the Prizee shop with Bubz?
- Do I need to click on 'OK' for my winnings to be taken into account ?
- How can I add Prizee in my favourite?
- How can I get a MaxPack if the means of payment are not available?
- How can I get a MaxPack?
- How can I get sponsorees?
- How can I get the sum in my treasure chest?
- How can I hit the 'Rainbow Jackpot'?
- How can I install the latest Flash plug-in version?
- How can I obtain the winnings in my treasure chest?
- How can I pass from one account to the other?
- How can I sign off?
- How can I use the cheques offered by Prizee?
- How do I change my personal information?
- How do I delete Cookies and Temporary Files using Internet Explorer 6?
- How do I finish the 'Triforce Quest'?
- How do I get info about my orders’ results? How do I know if I won a gift?
- How do I play 'Sinkyfrog’s Ark'?
- How do I play 'Guardian Angel '?
- How do I re-register?
- How do I subscribe / unsubscribe to the newsletter?
- How do the auctions work?
- How does the adhesion to the Prizee Club by SMS work?
- How does the New MaxPack Loyalty Card work?
- How does the Prizee Club adhesion by MaxPacks work?
- How does the Rank system work?
- How does the sponsoring system work?
- How download Prizee’s screensavers?
- How long are the Gos for the weekly event valid?
- How long are the options valid?
- How long is a MaxPack valid?
- How many points did I cumulate for my Clan?
- How much does a MaxPack cost?
- How to have Prizee as my homepage?
- How to activate/disable the Consumption Control of MaxPacks?
- How to buy MaxPacks by Credit card?
- How to cancel an order of MaxPacks scratch cards?
- How to cancel an order on Prizee Shop?
- How to communicate with the members of my Clan?
- How to create a Clan?
- How to delete cookies and temporary files using Mozilla Firefox?
- How to delete cookies and temporary files using Netscape?
- How to delete cookies and temporary files using the AOL browser?
- How to delete cookies and Temporary files with Internet Explorer 7?
- How to delete cookies and Temporary files with Opera?
- How to delete cookies and Temporary files with Orange Explorer?
- How to delete cookies and Temporary files with Safari?
- How to do the Halloween Quest?
- How to get gos for 'Boarding Now'?
- How to get options?
- How to get Prizee banners to insert on my website?
- How to hit the Jackpot in Snuggy Pilot?
- How to hit the Jackpot in the Dare of Diabolo?
- How to join a Clan?
- How to know the Ranking of my Clan?
- How to leave a Clan?
- How to leave a message on the Golden Book?
- How to leave a queue?
- How to make your Clan win points?
- How to play Bubbly’s Bubbles?
- How to play Burning Tail?
- How to play Crazy Memo?
- How to play to Fishtrain?
- How to play to Food Chain?
- How to play to Paintball?
- How to play to Poem tree?
- How to play to Secret Garden?
- How to play to Snuggy Pilot?
- How to play to Snuggy's pies?
- How to play to Stack’em High?
- How to play to Taka?
- How to play to the Dare of Diabolo?
- How to play to the games of the Game Hit?
- How to play to the Legendary Games?
- How to play to ‘Flying Moles’?
- How to play Veget Attack?
- How to publish a drawing in the ‘Fan artwork’ section?
- How to recruit or expel players?
- How to talk to Bubbly?
- How to unsubscribe from the Prizee Club?
- I am a Prizee Club member and I don’t want to enjoy the advantages anymore. What do I have to do?
- I am a Prizee Club member and I don’t want to stay at the same game’s level if I lose. What do I have to do?
- I can’t validate my queue. What can I do?
- I did not win the prize draw in the Show Window, why I did not get my Bubz back?
- I do not have the fragments I won at the "Dare of Diabolo" anymore, why?
- I do not have the phials I had won at 'Sinkyfrog’s Ark', why?
- I do not live in France, can I play and receive my presents?
- I don't have Burning Tail. How to get this game?
- I don't have Taka. How to get this game?
- I don't see the bottom of the page to confirm my order of MaxPacks by credit card, what do I have to do?
- I don’t have Cocktail. How to get this ticket?
- I don’t have Concerto Ticket. How to get this ticket?
- I don’t have Food Chain. How to get this game?
- I don’t have Paintball. How to get this game?
- I don’t have Snuggy Pilot. How to get this game?
- I have forgotten my username or my password. How can I get it back?
- I have inverted my name and surname when signing on, how can I change them?
- I have ordered a present but still I haven’t not received it, what can I do?
- I haven’t been credited / I was sent back to the first level in a flash game, why?
- I haven’t played all my daily games, are they carried over to the next day?
- I just joined the Prizee Club. Why my daily gos are not doubled?
- I live abroad, how can I order cheques?
- I lost my consumption control password. How to get it back?
- I ordered a present in the Show Window, why didn't I get my Bubz back?
- I still have not received my Prizee shop order. What should I do?
- I use Linux or a Macintosh but some of the games don’t work, why?
- I validate my queue every day and I don’t make any progress. Why?
- I won a gift, why do they ask me to modify my address?
- I won practically nothing today, why?
- If I don’t log on to Prizee for several days, will my account be suspended?
- Impossible to buy more MaxPacks this month, why?
- In certain games, why can't I use my options all at the same time?
- Is the access to the site free?
- My marital status has changed, how do I change my name?
- My sponsoree won a MaxPack. Why I did not receive anything?
- One of my sponsorees subscribed with my sponsoring link but doesn’t figure in my list, why?
- The most recent games are not working. What can I do?
- They told me to delete cookies and temporarys files, how do I do that?
- What are Bubz?
- What are the Challenges?
- What are the coloured dots beside the games for?
- What are the Diamonds and how to win them?
- What are the Events of the Week?
- What are the MaxPacks scratch cards?
- What are the postage fees?
- What are the secret games on Prizee?
- What can I do when I do not have free gos anymore?
- What can I do with the option 'Super Bag'?
- What can I do with the option 'Super Bubble'?
- What does the comment "zone2" for the DVDs correspond to?
- What does the mention ‘old sponsoree’ mean?
- What does the mention ‘only available for Metropolitan France and Belgium’ mean in the Gifts section?
- What does the term 'Administration' in my 'Winnings’ History' correspond to?
- What happens if I receive a present I hadn’t ordered?
- What happens if I win an Auction?
- What happens when someone hits the Jackpot?
- What is a MaxPack?
- What is an Avatar ?
- What is an elite player?
- What is Blobzone?
- What is in the section 'Your Messages'?
- What is StudioQuiz?
- What is the 'beta test' server?
- What is the 'Collector' ?
- What is the 'Prizee Card' and how does it work?
- What is the 'Scratching'?
- What is the 'Triforce'?
- What is the amount of the different cheques in the 'Show Window'?
- What is the difference between a MaxPack and a Priz’Pass ?
- What is the Premium rank?
- What is the Queue?
- What is the Week+ subscription?
- What is the ‘Prizee Club Shop’ and how to get it?
- What will happen if I cancel my adhesion to the Prizee Club?
- What’s the Clan’s Cup?
- What’s the Game Hit?
- What’s the Prizee Club?
- When I try to register, why am I told that my username is already in use?
- When will I receive my present?
- Where are the cheques in the Show Window?
- Where can I find the time on Prizee?
- Where can I find the winners list?
- Where can we consult the Comics in which the Bubbly team's characters are the heroes?
- Where do I enter my MaxPack code?
- Where is the guestbook?
- Which ports have to be opened for Flash games?
- Why am I asked to save my personal details the 6th day of connection?
- Why am I told that I already have an account, whereas this is not the case?
- Why am I told that I have already played my games, whereas I haven’t?
- Why can I not connect myself to the games?
- Why can't I play Flash games?
- Why didn’t I get any other free MaxPacks after my third day?
- Why didn’t I get my MaxPack by SMS?
- Why do the games run slow?
- Why does my sponsoree not appear in my list?
- Why don't I have my vegetables anymore in the game 'Guardian Angel'?
- Why has my account been deleted?
- Why I cannot go on the ‘Red Carpet’ Forum ?
- Why is it indicated 'Lost' when I saw Snuggy in first position before the finishing line?
- Why is there Bubz missing in my treasure chest?
- Why my Clan does not have points anymore?
- Why my gift is still on hold (‘en preparation’)?
- Why the access to my account has been limited?
- Why the invoiced call to get a MaxPack does not correspond to the price indicated on the site?
- Why were my winnings not credited?
- Will my personal data be disclosed?

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